Health Agencies

Health Agencies and related Links

Countess of Chester Hospital Foundation Trust National Clinical Governance Support Team -

National Clinical Governance Support Team -
The National Clinical Governance Support Team works to help the implementation of clinical governance.

National Patient Safety Agency (NPSA) -
The NPSA improves the safety and quality of care through reporting, analysing and learning from adverse incidents and 'near misses' involving NHS patients.

Cheshire Social Care and Health -

Independent Regulator of NHS Foundation Trusts -
This website is central to our communications with patients, the public and our stakeholders. It contains all the information you need to know about the work of the Regulator as well as holding the Public Register of NHS Foundation Trusts.

Health and Safety Executive -
Detailed advice for individuals on all Health and Safety information. HSE publishes lots of warning and good practice guides to help keep everyone on their toes. Very comprehensive and informative website

NHS Complaints Procedure -
Guidance on the complaints procedure for the NHS and local social services. Information for patients on how to complain about the NHS is included. There is also information on the process of complaints reform, and for NHS staff on complaints handling training.

NHS Direct -

NHS Waiting Times -
Website where hospital waiting times data for England are collected

NHS website -

GP Notebook -
The GP Notebook, with 28,000 pages, 66,000 links 1.8 million words, an index of 30,000 items ,claims to be the best clinical encyclopaedia on the web.Intended to provide a clinical reference guide not only for GP's but also for anyone with an interest in medicine

Health Answers -

Health Service Ombudsman -
For patients to access the role of the Health Service Ombudsman relating to investigation of complaints

Health Sites -

Patient UK -

Royal College of Anaesthetists -

Learning Disabilities -

Health Protection Agency -

Healthcare Commission -
The Healthcare Commission promotes improvement in the quality of the NHS and independent healthcare.

National Institute for Health and Clinical Excellence (NICE) -
NICE is an independent organisation responsible for providing national guidance on promoting good health and preventing and treating ill health.

National Confidential Enquiry into Patient Outcome and Death (NCEPOD) -
NCEPOD review medical clinical practice and make recommendations to improve the quality of the delivery of care. This is done by undertaking confidential surveys covering many different aspects of medical care and making recommendations for clinicians and management to implement.

Health Care Standards Unit -
The Health Care Standards Unit work with the Department of Health to improve the use of standards within the NHS. One of its key aims is to develop and maintain the Standards for Better Health (SfBH), which were published in July 2004.

NHS Litigation Authority (NHSLA) -
The NHSLA is a Special Health Authority (part of the NHS), responsible for handling negligence claims made against NHS bodies in England.

Royal College of Obstetricians and Gynaecology -

Royal College of General Practitioners -

Cheshire Road Safety page - ( - external link which opens in a new window)


The Patient Advice and Liaison Service (PALS) focuses on improving the service we provide to our patients.

When you need advice, or have concerns about any aspect of your care in our hospital then please contact PALS.

The service is confidential.

We will:

Advise and support patients, their families and carers
Provide information on NHS services
Listen to your concerns, suggestions or queries
Help sort out problems quickly on your behalf

Freephone 0800 195 1241 and select option 2 or phone 01244 366066
Email PALS: This email address is being protected from spambots. You need JavaScript enabled to view it. or
Write to PALS Manager, PALS, Countess of Chester Hospital Foundation Trust, Liverpool Road, Chester CH2 1UL.
Please click on the link below to view the questions and answers that will help explain why the NHS collects information about patients and how this information could be used.

Patient information and how we safeguard it Q&A