Whilst Labour welcome that HMRC has finally taken action in announcing that the Concentrix contract will not be renewed after pressure from the public, it is regrettable that it has taken so long to reach this decision.
Labour will be holding an Opposition Day Debate in Parliament to urge the government to take action to compensate people who have been badly impacted by the inadequate service from Concentrix.
Rebecca Long Bailey, Labour’s Shadow Chief Secretary to the Treasury, said:
“MPs are being approached by growing numbers of distressed people in their constituencies who appear to have been unfairly targeted by SYNNEX-Concentrix.
“In many cases Tax Credits have been completely stopped by the company who have a contract with HMRC to supposedly “correct” tax credit claims. This has pushed many families over the breadline into very serious situations.
“The Government must act as a matter of urgency to ensure that those affected by this receive the financial support and justice they deserve.
“The Government also has a moral duty to commit to an official investigation into Concentrix’s conduct since it was granted the contract in 2014, so we can determine how this situation was allowed to arise”